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How to get in touch with us?
We provide 24x7 email support which is accessible from your account dashboard, just click on the Support link at the top. You can also reach out to us on chat via the blue icon at the bottom right on your dashboard. In case you are unable to access ...
Can I cancel or get a refund on my plan?
Yes, you can cancel your subscribed plan at any time but no refunds will be provided. Just head to the Renewals section (My Account > Renewals) and click on "Cancel Auto Renewal." We provide a trial period which entails that you are already aware of ...
Will users still get notifications even if they are not on my website?
Yes, PushAlert will deliver notifications even when your customers/users are not on your website. On both PC as well as mobile devices, notifications will be shown if they are online. However, if the subscriber has temporarily disabled notifications ...
Payment completed but it shows transaction failed on your site. How am I going to get my money back?
You don't need to worry about transaction failures. We will get notified of such failures and will update you with their status. But in case we are unable to reach you, or the transaction was never completed at our end, please do send us the ID of ...
Can I change my billing cycle?
Yes, you can change the billing cycle at any time from the Renewals or Upgrade section, where you would get the option to choose a monthly or yearly subscription before making the payment. You can also reach out to us on chat or on ...