How to get in touch with us?

How to get in touch with us?

We provide 24x7 email support which is accessible from your account dashboard, just click on the Support link at the top. You can also reach out to us on chat via the blue icon at the bottom right on your dashboard.

In case you are unable to access our website, then please make a note of our support email address: support@pushalert.co


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    • Will users still get notifications even if they are not on my website?

      Yes, PushAlert will deliver notifications even when your customers/users are not on your website. On both PC as well as mobile devices, notifications will be shown if they are online. However, if the subscriber has temporarily disabled notifications ...

    • How to get my Invoice?

      Just head over to https://pushalert.co/dashboard/billing to get your invoices.

    • Can I upgrade or downgrade a plan in the middle of my billing cycle?

      Yes, you can upgrade as well as downgrade your plan in the middle of your billing cycle. In case of an upgrade, please head to https://pushalert.co/dashboard/upgrade and choose the plan you want. Any remaining balance in your subscription will be ...

    • Can I cancel or get a refund on my plan?

      Yes, you can cancel your subscribed plan at any time but no refunds will be provided. Just head to the Renewals section (My Account > Renewals) and click on "Cancel Auto Renewal."  We provide a trial period which entails that you are already aware of ...

    • Can I change my billing cycle?

      Yes, you can change the billing cycle at any time from the Renewals or Upgrade section, where you would get the option to choose a monthly or yearly subscription before making the payment. You can also reach out to us on chat or on ...